Terms & Conditions
TV Auction/ TV Promoted – Products promoted on the TV the same day, available to watch on our ‘Home’ page, ‘Watch’ page, Sky, Freeview, YouTube and SQ App. These products are available to buy via the ‘Watch’ page and through Customer Services.
Web Only – Products sold throughout the website, excluding products featured on same day TV (auction).
GENERAL RULES FOR DISCOUNT CODES
Discount codes are limited to one code per person and can only be used once. Codes can be redeemed online at www.sewingquarter.com or via telephone 0800 112 4433. Discount codes do not work on TV Auction (TV promoted) products unless otherwise stated. Discount codes do not include P&P. Codes cannot be used in conjunction with any other promotional code. Offer cannot be redeemed for cash and all discount codes are subject to date restraints and while stocks last. Please refer to the specific discount code terms and conditions for use. Sewing Quarter reserve the right to cancel or alter any promotion.
New Customer Offer
This offer is automatically applied to new customers only when you purchase any web or TV auction product at Sewing Quarter. There is no minimum spend required. This offer is subject to availability and your free gift cannot be exchanged or refunded. We reserve the right to withdraw this offer at any time. Offer excludes the cost of P&P and is available while stocks last.
Magazine Offers in 2019
For all offers found in our magazine titles in 2019, please be aware that each code can only be used once and cannot be used in conjunction with any other offer. All offers are subject to availability and can be removed at any time.
Christmas Advent Calendar Pre-Order
Sewing Quarter’s Christmas Advent Calendar will be available to pre-order from Saturday 7th September 2019. Every customer who pre-orders the calendar will receive a free Christmas SQ pin badge. The badge will be delivered within 4-6 days from pre-order and the calendar will be delivered 4-6 days from the launch date in October. Please note there is a limit to 3 calendars per customer.
5 lucky customers will also receive a golden ticket with their calendar which will entitle them to £100 credit on their Sewing Quarter account. If you receive a golden ticket you will need to contact the email address on the ticket stating your unique code which will be printed on the ticket. Please allow 5 working days from contacting SQ for the credit to be added to your account.
Winners of the Sewing Quarter golden ticket campaign must claim their prize within 2 months of delivery. To claim the prize, winners must confirm details, including their unique code, with Sewing Quarter via email. Prize will be awarded within 5 working days of confirmation. The prize is valid from 00.01, 11/10/2019 until 24.59, 31/12/2020. Prize does not include P&P.
All our usual terms and conditions and policies apply to Gift Certificates (also referred to as Gift Vouchers). These terms and conditions will also apply to the purchase and redemption of our Gift Certificates.
All gift certificates are valid for 24 months from date of purchase.
1.1 The use of gift vouchers fall under the following terms and conditions:
In order to purchase a Gift Certificate, you will need to register an account with us through our Website.
Our Gift Certificates include unique numbers.
Our Gift Certificates must be redeemed on our Website, as full or part payment of products from our Website. Alternatively, credit can be added to your account by calling our call centre. A Gift Certificate cannot be used to purchase a further Gift Certificate.
Site offers and promotions (including gifts with purchase and discounts) do not apply when purchasing gift vouchers.
You can check the balance of the Gift Certificate by logging into your account (please note, this only applies if you register for an account).
Gift Certificates cannot be exchanged for cash.
Gift Certificates may only be redeemed against products purchased in the same currency as the Gift Certificate.
Where Products purchased online with a Gift Certificate are returned, monies owing will be refunded by a Gift Certificate.
We are not responsible if a Gift Certificate is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances.
1.2 Questions, comments and requests regarding Gift Voucher Terms and Conditions are welcomed, please contact us.
SEWING QUARTER TERMS
1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you. If you place an order through or as a result of our television program it will be subject to these terms.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Sewing Quarter, a trading name of Immediate Media TV Limited, which is a company registered in England and Wales. Our company registration number is 09794211 and our registered office is at Vineyard House, 44 Brook Green, London W6 7BT. Our registered VAT number is GB870006651.
2.2 How to contact us. You can contact us by telephoning our customer service team at 0800 112 44 33 or by writing to us at firstname.lastname@example.org or Sewing Quarter, Progress Works, 5-6 Allcock Street, Birmingham, B9 4DY.
2.3 How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will tell you in writing and we will not charge you for the product. Examples of times when we may be unable to accept your order include: if the product is out of stock, if there are unexpected limits on our resources which we could not reasonably plan for, if we have identified an error in the price or description of the product or if we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
4. OUR PRODUCTS
4.1 Products may vary slightly. The images of the products on our TV show and our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer or mobile device will display the colours in the same way. Your product may vary slightly from those images, in particular where an item is cut to order, or hand-made or hand-crafted. Please remember that fabric may have differences in its weave, colour and texture, which may include occasional slubs. Please also bear in mind that any sample you order may come from a different batch to the material you later order.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
5. YOUR RIGHT TO MAKE CHANGES
If you wish to make a change to the product you have ordered, please contact us and we will let you know if the change is possible. If it is possible we will let you know whether the change affects the price of the product, the timing of deliver or anything else. We will ask you to confirm whether you wish to go ahead with the change.
6. PROVIDING THE PRODUCTS
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website. We will charge you one delivery charge per order, regardless of the quantity of products ordered. If you add to the order within the same order period (as set out in our order periods table) you will still only be charged once for delivery. Deliveries to multiple addresses will require multiple orders and multiple delivery charges.
6.2 When we will provide the products. We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take reasonable steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.4 When you become responsible for the goods. The product will be your responsibility from the time we deliver the product to the address you gave us.
6.5 When you own goods. You own the product once we have received payment from you in full.
7. FAULTY GOODS AND RETURNS
7.1If the goods become faulty within 30 days of receipt. You will be offered the choice of a refund or, if stock is still available of that particular piece, a replacement.
7.2 If the goods become faulty after 30 days but within six months of receipt.. We will offer our choice of a refund, replacement or repair unless we, at our sole discretion, determine that the fault has arisen through misuse of the goods.
7.3 Returning faulty goods.. To return faulty goods to us, you will need to fill in the returns form that was sent with the goods and follow the instructions on it. If you no longer have the returns form, please contact our Customer Service team for instructions (contact details are available on your delivery note).
7.4 Customised products. We cannot accept returns of products which have been customised for you, including cut lengths of fabric, unless the wrong goods have been sent or the goods provided are faulty or were mis-described.
7.5 Returned goods lost in transit. We are not liable for returned goods which are lost in transit, so it is important that you use an insured delivery method.
7.6 Repaired and replacement goods. These Terms will apply to any repaired or replacement goods we supply to you.
8. 30 DAY “NO QUIBBLE” GUARANTEE
8.1 Whenever you buy goods from us you have the benefit of our “No Quibble” 30 day guarantee. This guarantee starts on the day you receive your goods. If for any reason you are not satisfied, just complete the returns form enclosed with your goods and send the item back to us for a full refund of the item price. To take advantage of this guarantee, you must ensure that the goods are returned to as new, this means that:
(a) you must not remove any identification tag that is attached to the goods;
(b) you must not have altered the goods;
(c) you must return the goods in all original packaging and (if relevant) with any original authenticity card;
(d) you must ensure that the outer packaging is sufficient to protect the goods in transit.
8.2 You do not need to contact us before returning the goods. Just follow the instructions in the newsletter enclosed with your order, making sure you use an insured delivery method.
8.3 When you will receive a refund. Provided that the goods are received by us as new, we will process your refund within a maximum of 30 days of receiving your returned Goods into our UK warehouse.
8.4 Delivery charges. We do not refund the cost of the original delivery charges or the return delivery charges.
9. YOUR RIGHT TO CANCEL
9.1 For orders delivered within the EU, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your contract with us by informing us in writing that you wish to do so at any time during the period which commences on the day the contract comes into existence and ends on the expiry of fourteen working days beginning on the day after you receive delivery of the Goods.
9.2 In this case, you will receive a full refund of the price paid for the Goods and any delivery sums within fourteen days of our receipt of the Goods back from you.
9.3 You must return the Goods to us within fourteen days, in an unused and re-saleable condition with all the original packaging, and at your own cost.
IF YOU HAVE ANY PROBLEMS
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 0800 112 44 33 or write to us at email@example.com or Sewing Quarter, Progress Works, 5-6, Allcock Street, Birmingham, B9 4DY.
10.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.
10.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products, you must post them back to us.
11. PRICE AND PAYMENT
11.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct.
11.2 We will pass on changes in the rate of VAT. For orders delivered within the EU, the price of the product includes VAT where applicable. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect. For orders delivered outside the EU you may be required to pay import duties and/or taxes when your order reaches your country. These and any other charges for customs clearance are your responsibility. VAT registration numbers: Great Britain: GB 223 9073 19, France: FR 26 838464642 Ireland: IE 3392360DH.
11.3 What happens if we get the price wrong? It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order. If the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require you to return any goods which we have provided to you.
11.4 When you must pay and how you must pay. We accept payment by all major credit and debit cards and Paypal. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we are ready to dispatch the products to you. Credit or debit card orders placed on cards issued outside the EU may be subject to cross-border transaction fees and all credit or debit card orders may incur fees if placed in a currency other than that for which the card is issued. These charges, and any similar ones which apply if you use an alternative payment method, are outside of our control and must be paid by you directly to your card issuer.
12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen: if for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; or for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987.
12.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13. HOW WE MAY USE YOUR PERSONAL INFORMATION
13.1 How we will use your personal information. We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
13.2 We will only give your personal information to third parties where the law either requires or allows us to do so.
14. OTHER IMPORTANT TERMS
14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
14.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.3 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
14.4 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
14.5 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
SEWING QUARTER PROJECTS AND COPY RIGHT
If you have purchased a product created by Sewing Quarter, like our branded kits, the copyright for these templates belongs to Sewing Quarter. We work hard to create projects for you to enjoy, so please don’t re-sell or distribute our work without permission. Please do not make any part of the templates or instructions available to others through your website or a third party website, or copy it multiple times without our permission. Copyright law protects creative work and unauthorised copying is illegal. We really appreciate your help.
Find more templates and ideas in the Projects and Guides section of www.SewingQuarter.com
AGE RESTRICTED PRODUCTS
The sale of some items, including scissors and blades, to persons under the age of 18 years is strictly prohibited. You are legally required to state that you are over the age of 18 prior to purchasing these goods. This is done by ticking a box on the product page.
By placing an order for one of these items and ticking the age restriction box, you are declaring that you are 18 years of age or over. These items must be used responsibly and appropriately.
Sewing Quarter will not accept liability for injury or damage resulting from the use or misuse of any product purchased from our website.